Shipping policy

SHIPPING POLICY

We offers complimentary shipping on all domestic orders. Orders will take between 2-3 days to process and ship. Orders containing custom lenses will take an additional 10-12 days. We operate Monday-Friday, exclusion of U.S. federal holidays. Orders placed on Saturday and Sunday will be processed the following business day. Please confirm that your shipping information is correct as we will not able to change the city, state, or zip code nor can packages be rerouted once shipped.

We do not ship to P.O. Boxes, APO/FPO/DPO military address, or shipping forwarding locations.

Once your order has been shipped, you will receive a confirmation e-mail with tracking information so you can monitor your package in transit. 

 

LOST OR STOLEN PACKAGES

If a package is recorded as delivered to your address, but you have not received it, please contact us at help@embereniche.com within 2 weeks of placing your order. Once you’ve reported your package as lost, our Customer Service team will reach out to USPS to open an investigation for your package.

We work closely with USPS as they undergo their investigations and resolve accordingly once the investigations have been finalized.

We are not responsible for packages that have been delivered to the wrong address if a customer has provided incorrect or incomplete shipping information. Please confirm your mailing details before placing an order.